How to Exceed Customer Expectations with Effective Communication

Effective communication with customers is essential for the health of your business. In Screen Printing there are many contact points between you and your customer, and you should both be clear on the desired outcome. In this post we discuss exceeding customer expectations using communication and how excellent communication will grow your business, old and new. EXCEEDING CUSTOMER EXPECTATIONS WITH OVER COMMUNICATION You have got the hardest part done, you have landed a customer, yay! Now it’s time to wow your customer by exceeding their expectations at every corner. Yes, you can wow them with your sweet screen-printing skills but over communicating with your customer is where you will reap the most reward. How can you do this? We got you. Let’s use an example. Jessica wants T-shirts printed for her besties rager bachelorette weekend. Not only will Jessica want the prints to be perfect (these need to be better than Susan’s Bach) but she will need them in time ...